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Returns Policy

 

You have 7 days the "day after" the day that the goods are received to return the goods. The goods must be returned to us in the condition they
were despatched, complete with all packaging. The goods remain YOUR responsibility until they are received and signed for by us.

If an unwanted product is returned for exchange for a different product the customer will receive an account credit and charged for any price
difference.


If you are dissatisfied with your purchase due to a defect, you may return it. You can either receive an account credit or have the item repaired
or replaced, depending on the situation.

If you received an incorrect item, please contact Emilia Shop within one business day after receiving the goods. We will arrange to swap the incorrect
item for the one you ordered.

All return goods will be examined upon receipt.  For reasons of hygiene, we are unable to offer refunds, replacements or exchanges on any used item. 
We will process your return as quickly as possible and will notify you by email once your refund, replacement, account credit or exchange has been
processed.

Returns are free on all orders purchased online.